Whether you're dealing with a deposit that hasn't reflected yet, a withdrawal question, or just need help navigating the site for the first time — the 703 pub support team has you covered. We're real people who understand the local context, and we respond fast.
Choose the channel that works best for you. For urgent account issues, live chat is always the fastest route.
Our most popular support channel. Click the chat icon on any page to connect with an agent in real time. Most questions are resolved in a single conversation — no ticket numbers, no waiting in a queue for days.
For detailed inquiries, account verification follow-ups, or disputes that require documentation, email is the right channel. Send your message to [email protected] and our team will reply within 12 hours.
Use the ticket form below for non-urgent issues or to attach screenshots and documents. Tickets are routed to the right team automatically based on the topic you select — account, payments, technical, or responsible gaming.
The 703 pub support team operates daily from 8:00 AM to 12:00 MN Philippine Standard Time (UTC+8). That's 16 hours of coverage every single day — including weekends and public holidays. We know Filipino players don't stop when Friday ends, so neither do we.
Live chat is staffed throughout the full operating window. Email tickets submitted outside support hours are picked up as soon as the team comes online, and urgent account security issues (like suspected unauthorized access) are flagged automatically for priority handling.
| Day | Live Chat | Email Support |
|---|---|---|
| Monday – Friday | 8AM – 12MN | 8AM – 12MN |
| Saturday | 8AM – 12MN | 8AM – 12MN |
| Sunday | 8AM – 12MN | 8AM – 12MN |
| Public Holidays | 8AM – 12MN | 8AM – 12MN |
| 12MN – 8AM | Offline | Monitored (urgent) |
All times are in Philippine Standard Time (PST / UTC+8).
If you believe your 703 pub account has been accessed without your permission, email [email protected] immediately with the subject line "URGENT – Security Issue". Our security team monitors incoming emails outside standard hours for exactly this type of concern. Change your password as soon as possible and do not share your credentials with anyone.
703 pub is strictly for players who are 21 years of age and above, as mandated by PAGCOR regulations. If you believe a minor has gained access to a 703 pub account, contact our support team immediately. We take age compliance very seriously and act quickly on all related reports. Parents and guardians can request account suspension while an investigation is conducted.
Browse the most common support topics. Knowing what to ask makes the conversation faster and resolution quicker.
GCash or bank transfer sent but wallet balance hasn't updated? We check transaction references and resolve most cases within 30 minutes.
Standard withdrawals process in 5–30 minutes for verified accounts. If it's been over an hour, our team will investigate and escalate with the payment provider.
Use the password reset link on the login page first. If you no longer have access to your registered email, contact support to begin a manual identity verification process.
Submitted documents but haven't heard back? Verification takes 24–48 hours. Our team can check the status and tell you if any additional documents are needed.
Bonuses are usually credited automatically. If a promotion applied during registration or deposit hasn't appeared, provide your username and the promo code to support.
Games not loading? Page freezing? Try clearing your browser cache first. If the issue persists, report your device type, browser, and internet provider to our tech support team.
Need to set deposit limits, take a cooling-off break, or request self-exclusion? Our support team handles all responsible gaming requests with confidentiality and care.
Need to update your registered mobile number, linked GCash, or email address? These changes require identity verification for security — our team will guide you through the steps.
Not sure how a specific live baccarat side bet pays out, or how the bingo pattern works? Our agents are trained on all 703 pub game mechanics and happy to explain.
Fill in the form below and our team will get back to you at the email address provided.
This form sends a message to our support team. You will receive a reply at your email within 12 hours during operating hours (8AM–12MN PHT).
Most issues at 703 pub are resolved at first contact — a quick live chat to verify a transaction reference or check the status of a KYC document is usually all it takes. But for more complex cases, there's a clear escalation path so nothing falls through the cracks.
Reach out via live chat (fastest) or email. An agent reviews your query and checks your account details. Simple requests like balance corrections, bonus queries, and password resets are resolved here, typically within minutes.
If the issue involves payment providers — for example, a GCash or BDO transfer that didn't push through on the bank's side — the agent escalates to the 703 pub payments team who liaises directly with the provider. You'll be kept updated via email.
Disputes about game results, bonus terms interpretation, or account restrictions are reviewed by a senior support manager. These cases typically resolve within 1–2 business days and you'll receive a formal written response.
In rare cases involving regulatory questions or unresolved disputes after the senior review, matters are referred to the 703 pub compliance team, which operates under PAGCOR oversight guidelines. A resolution is provided with full documentation.